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FAX Prohibited destination

Tags: fax

Oct 28, 2016 at 7:46pm • 2 replies • 0 likes

chan12

Hi, I am trying to fax to Thailand, but it says "Failed - Prohibited destination". What causes the error and how do I fix it? Maybe there is an international fax feature or billing I have to turn on? Thanks.

2 Answers

abe-alaniz answered on Nov 12, 2019 at 7:27pm

I sent a fax last week to a 855 number successfully and today tried to do the same thing with the same number and the error I got was that international numbers were not permitted. I about pulled my hair out. So, after 45 looooong minutes, I sent it with a 1 in front (1855xxxxxxx) and it finally sent it. I can't tell you how frustrating this was. I'm so disappointed.

mike answered on Oct 31, 2016 at 10:16am

There is indeed a setting.

Visit: Setting up the International Calling feature as an administrator

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