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Would it be possible to give us the ability to 'flip' a call from a desk phone to the Glip RC Desktop App?

Tags: ringcentral app

Nov 18, 2019 at 3:20pm • 4 replies • 0 likes

workforce

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

4 Answers

danno answered on Nov 19, 2019 at 9:27am

Honestly, I'm not sure what's the name of the APP we're supposed to be on or what. I get the emails telling me to download the updated APP b/c the older version are being retired and merged into one and I attend all the webinars - but it sounds like there are still multiple APPs. Sorry...

workforce answered on Nov 19, 2019 at 8:33am

I know the ability to flip back to the PC is present in RC Phone but it's not in the Glip RingCentral App which is what we are using, and hence the question. So it looks like we may need to move back to the older Phone app until the Glip version has caught up in features.

danno answered on Nov 19, 2019 at 5:30am

Screen shot

danno answered on Nov 19, 2019 at 5:28am

So I have V19.3.4.36528 and a green "switch call to this device" appears on my soft phone; and all I have to do is click on it to move the call from the desk phone to the softphone on my PC.

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