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Blocked number still calling WHY???

Tags: call handling

Nov 19, 2019 at 10:26am • 2 replies • 0 likes

Cathy Walcott

I too have blocked several numbers from ROBO callers and they still keep calling into our Ring Central phones. I thought that when a number is blocked they would never be able to call you again, until the number is unblocked. Why is this happening only with Ring Central??? My home phone and cell phone block numbers just as they are supposed to do, but not Ring Central. There has to be a way to make this work properly

2 Answers

cglassy answered on Nov 19, 2019 at 10:51am

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-19 In case you were not aware of it, it is possible you are not BLOCKING it from the correct spot.

If you block it from the 101 "main extension" box - it blocks it globally to all numbers in your account. If you do not block it from that spot, it will only block it to the extension where you chose to block it from.

Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

Becky-Community_Manager answered on Nov 19, 2019 at 10:43am

Cathy, are you recognizing the same numbers or are the calls from different numbers?
If it is the same, there may be an issue with the blocking function.
Please advise.

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