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When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

Tags: ringcentral app

Nov 19, 2019 at 11:54am • 5 replies • 0 likes

david-heusel

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

5 Answers

david-heusel answered on Nov 22, 2019 at 6:31am

david-heusel answered on Nov 22, 2019 at 4:59am

thank you for your help.

danno answered on Nov 22, 2019 at 7:53am

Hey David, that's what I thought. You have to pick one but not both. Just to test my point; turn off Desktop & Mobile field and then make some test calls.

david-heusel answered on Nov 20, 2019 at 9:39am

when on a verizon cell call, when an RC call comes in, the original cell call is either muted or dropped

danno answered on Nov 20, 2019 at 8:49am

Are the RC calls, ringing on your cell phone, doing so via the Desktop & Mobile field or mobile field in Call Handling?

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