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I am a realtor with a RC phone # for leads that needs to go round robin to my agents but I can't seem to get it to work...

Tags: call handling

Nov 20, 2019 at 12:24pm • 3 replies • 0 likes

mike-francis

I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....

3 Answers

mike-francis answered on Nov 20, 2019 at 12:41pm

I would love to have someone point me in the right direction so I can have "press one" do round robin between my agents who are extension 800 and 801, Press two" does the same thing, then "press three" comes straight no my phone.

Is that possible?

mike-francis answered on Nov 20, 2019 at 12:37pm

I don't know... That's how it was set up by one person... Then the next did something different

danno answered on Nov 20, 2019 at 12:28pm

Is the recording "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" in an IVR or are you using the default Auto Attendant?

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