I really hope this helps! This issue is the worst.
Edit: there could be other public DNS providers that exhibit the same issues too. Forgot to add that. So far all I have seen is Comcast but I have no doubt that there could be others.
If you change the affected user's DNS servers on their primary network adapter to anything OTHER than 75.75.75.75 / 75.75.76.76 (or their DHCP server that has Comcast DNS servers set to default) Glip works perfectly. This has fixed every single case I have seen to date. Also as a side note, some of them needed a reboot after the change, despite my attempts to flush DNS. Some of them also took 3-4 minutes to start processing requests after the DNS change.
I let RingCentral know, so hopefully they can do something about it since half of the nation is forced to use Comcast (and because most folks rightfully shouldn't need to know their way around changing network adapter settings).
https://community.ringcentral.com/ringcentral/topics/version-archive-for-downloads-portal
This is from the tech that has my case.
Hello Mike, My name is Theresa of RingCentral App Glip Support. We apologize for the inconvenience of the loading and crashing of the desktop app. This is a known issue. Our RingCentral App Development Team is working-in-progress to fix this issue. Please bear with us. I will be escalating this case to our higher tier of RingCentral App Glip Specialist Team. They will tag and monitor this. Once the system declared a fix, you will be automatically updated about this. You can create a RingCentral App (Glip) web case anytime through https://support.ringcentral.com/new-case.html?language=en_US For other RingCentral assistance and articles, please visit support.ringcentral.com Thank you for using RingCentral as your communications provider. Have a nice day. Warm regards, Theresa Binalla RingCentral App Glip Support RingCentral, Inc
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder