Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Need help programming soft keys on Cisco SPA 514G

Tags: hardware

Jan 27, 2020 at 5:35pm • 1 replies • 0 likes

matt-saver

Is this even possible?

The default soft keys are assigned to redial, dir, intercom and dnd.

I would like to change intercom to "missed calls," which would save me the trouble of punching list/call history/missed calls/select.

Can it be done?

Thanks!

1 Answer

Becky-Community_Manager answered on Jul 29, 2020 at 9:37pm

Hey, Matt!

We do not support config files for Cisco phones only Polycoms so there is not a way to change the configuration of the soft keys for Cisco phones.

The only way it would work is if you turn off provisioning to our servers. You would also have to write the config file yourself or change it through the web interface of the device.

Hope this helps.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales