Android app adding 1 to the beginning of called numbers
Tags: phone
Feb 19, 2020 at 6:17am • 5 replies • 0 likes
emily-graham
I've recently started using the Android RingCentral app. Calling mode is Direct Dial, not Ring Out. I am in the UK, and both my RingCentral and mobile numbers are UK number. When I dial a UK number, the app is putting a 1 at the start of it and it sounds like it's trying to dial an international number. Dialing an internal extension is fine. I assume this is something to do with regional settings but I can't find an option to change anything that would appear to affect this. Can anyone help?
5 Answers
We have this issue with one user too.
We have logged a support ticket and were told it was a national issue.
Still waiting on a response from them, ticket was logged over a week ago.
We changed settings in app and on phone, it worked for a day then reverted back to adding the 1.
We deactivated the user and set them up again but still happened.
We have this issue for one user out of 250.
An update/fix would be good!
We have logged a support ticket and were told it was a national issue.
Still waiting on a response from them, ticket was logged over a week ago.
We changed settings in app and on phone, it worked for a day then reverted back to adding the 1.
We deactivated the user and set them up again but still happened.
We have this issue for one user out of 250.
An update/fix would be good!
1
Hi Emily,
Thank you for contacting RingCentral.
This probably has to do with the Regional settings within the app, we have two mobile apps that can make calls: RC Phone (just the phone) and RingCentral (the unified chat/meetings/phone app) I'll post the steps to change the region for both Android apps:
RC Phone
Hope that helps.
All the best,
Tyler Dickey | Tier II Technical Support EngineerEMEA
Global Services & Solutions
Connect with me:
0800 014 8091 (within the United Kingdom)
+44 20 3514 9006 (outside the United Kingdom)
support.ringcentral.co.uk
Thank you for contacting RingCentral.
This probably has to do with the Regional settings within the app, we have two mobile apps that can make calls: RC Phone (just the phone) and RingCentral (the unified chat/meetings/phone app) I'll post the steps to change the region for both Android apps:
RC Phone
- Tap your profile picture in upper left hand corner
- Select Mobile App Settings Region
- Select your correct country
- Make a test local call
- The three lined "Hamburger" Icon in the upper left
- Select Settings Region
- Select your correct country
- Make a test local call
Hope that helps.
All the best,
Tyler Dickey | Tier II Technical Support EngineerEMEA
Global Services & Solutions
Connect with me:
0800 014 8091 (within the United Kingdom)
+44 20 3514 9006 (outside the United Kingdom)
support.ringcentral.co.uk
1
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder