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AT&T or Samasung Galaxy S10+ Call Issues

Tags: ringcentral app

Mar 4, 2020 at 8:59am • 2 replies • 0 likes

michael-benedict

A few months ago I switched from a Galaxy S7+ to my new Galaxy S10+ and immediately was experiencing problems with the Ring Central App. I can make and receive calls fine, and everyone comes through fine, but everyone on the other end is experiencing a lot of breaking up and in and out sound. I am told with each and every call that people cannot hear me. The network is still AT&T and I had no problems with the S7+. Using Wifi does not fix anything either. This is for work and is starting to greatly impact our business.

Any help in finally resolving this would be appreciated.

2 Answers

Mary-Community_Moderator answered on Mar 4, 2020 at 3:21pm

Hello Michael!

Sorry for having an issue. Please coordinate with our Support Team to have this checked. You may open a case here.

Thanks!

christin-coles answered on Mar 4, 2020 at 9:59am

We are having the same issue with one of our users (who happens to be the owner :( ) . He has an Apple XS and AT&T. We were told the same and nothing gets better. Beyond frustrating!

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