Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

calls are going straight to voicemail

Tags: voicemail

Apr 3, 2020 at 4:46pm • 1 replies • 0 likes

deanna-boras

I have a soft phone and since yesterday all calls are going straight to voicemail. I've checked my settings and they are correct. So not sure what is going on.

1 Answer

bob-robinson answered on Apr 3, 2020 at 4:52pm

It's typically either that you have recorded a voicemail greeting in the spot for introductory greeting, or your status is on Do Not Disturb. Many people call me in IT saying their calls are going straight to voicemail when in reality that greeting plays and then the phone rings. Call the number and wait for the greeting to end and if it starts ringing afterward, that's your issue. If not then DND is on somewhere, either on a softphone or on a desk phone.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales