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Ring Central Desktop App freezes when trying to download a recording

Tags: ringcentral app

Dec 9, 2019 at 7:47am • 2 replies • 0 likes

Michael Dunfee

The Ring Central Desktop App (BIG R) is freezing when trying to DL a recording. I found Avast Antivirus was identifying Update.exe and Ringcentral.exe as IDP.Generic, so i have submitted to them the files, as well as created an exception at the folder and executable level. However, i am still having issues with Downloading the recordings on one machine as of right now. Has anybody seen this?

2 Answers

matt1234567891011121314 answered on Apr 7, 2020 at 11:42am

We just got RingCentral and our admin got an alert (also Avast) that update.exe was a threat, and cited IDP.Generic. Not sure why that would be, but would appreciate some insight if anyone is familiar with this issue.. TIA

Jessica-Community_Moderator answered on Jul 29, 2020 at 9:33pm

Hi Michael,

Can you confirm if you're able to download other files successfully? Just want to make sure there isn't a personal configuration that prevented the files from downloading correctly.

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