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Problems with RC Phone app desktop.

Tags: phone

Apr 7, 2020 at 8:33pm • 2 replies • 0 likes

admin-extension123

I have been facing problems with RC Phone app desktop. Some times when I accept calls, caller can not hear me but I can hear them loud and clear. Some time I can the caller but my voice doesn't go out. I tested today with Glipp app and its working just fine but with RC Phone my voice was going out but I couldn't hear the caller.

2 Answers

Mary-Community_Moderator answered on Apr 8, 2020 at 9:06am

Hello Everyone!

Please coordinate this issue with our Technical Support so that they can properly troubleshoot the issue. You may open a case using the button below;

christin-coles answered on Apr 8, 2020 at 7:33am

I have a user that was having the same issue. She said that she could not hear the caller. Just static. I checked the QoS reports and it only show one bad call. She said that she was having issues on the other 'good' calls.

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