Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Can't install desktop ring central app ( Installation Failed )

Tags: ringcentral app

Apr 15, 2020 at 7:06am • 2 replies • 0 likes

ken-concilio

My work laptop is Windows 10 (64bit). I uninstalled the RingCentral Meeting App and RingCentral App because the RingCentral Meetings options were greyed out in the RingCentral Desktop App.

I restarted the laptop and downloaded the latest RingCentral Desktop app(20.2.2-x64), but the installation fails. When I click the "Open Setup Log" button nothing happens.

I am able to use the RingCentral app on my iPhone, but I really need to get it back on my work Laptop as well.

2 Answers

Mary-Community_Moderator answered on Apr 15, 2020 at 8:27am

Hi Ken!

Please contact RingCentral Technical Support for them to check why are you experiencing trouble with installing the app.

nate-achey answered on Apr 15, 2020 at 7:11am

I would suggest contacting your network admin as the rights on your work laptop may not allow admin rights for installation.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales