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Monitoring Glip

Tags: ringcentral app

Apr 22, 2020 at 8:48am • 2 replies • 0 likes

nicolette-gomez

Is there a way to monitor Glip messages? I know its no longer called Glip but thats what it is to us.

Also, I am an Admin on InContact but am unsure if I am on Glip, how can I check this?

2 Answers

alexey-p.-zhuk answered on Apr 22, 2020 at 5:52pm

Hi Nicolette,

You can access Glip using your RingCentral Office credentials. The access to Glip is controlled by RingCentral Office roles and permission, not RingCentral Contact Centre.

Thank you
Alexey Zhuk

Rito Salomone answered on Apr 22, 2020 at 12:40pm

Check out RSI Shadow All In One Analytics in the app gallery.

https://link.telecost.com/shadowa1

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