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cant find cam after update
Tags: meetings
Apr 23, 2020 at 1:06pm   •   4 replies  •  0 likes
jerry1234

i updated ring meetings and now ring isnt showing iglasses under cameras. it was working fine before how can i downgrade to previous update? im on a mac

4 Answers
answered on May 4, 2020 at 11:08am  
I have stumbled upon a solution that, while not ideal, certainly is effective. 

Install xcode via the terminal app with the following:  xcode-select --install 

Once you've got that enabled, type the following command into Terminal.app: sudo codesign --remove-signature /Applications/RingCentralMeetings.app/

 1
answered on May 3, 2020 at 10:02pm  
Team,

Kindly remove the existing RingCentral Meetings (RCM) App and install the RCM Logging version here then replicate the issue. Please collect the app logs and screenshot then send it to RC Support  so we can have our Dev/Product team investigate the cause of the issue and provide a permanent fix. Installing the older version of RCM is an option but not recommended. 

You can download the older version of RCM here.



 0
answered on Apr 28, 2020 at 10:19am  
I'm having this same problem. Have tried reinstalling the current version of Meetings and no luck; it still can't find my camera. Have been looking for a download link to reinstall the one version of Meetings prior to the current one, but cannot find it anywhere. (I'm also on a Mac). Can anyone help to provide a link to this?

 0
answered on Apr 24, 2020 at 7:47am  
Hello Jerry,

Apologies, can you uninstall the app and reinstall it? 

Get the app from here.
Thanks! 

 0



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