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RingCentral Meeting Invitations -- User Text Overwritten

Tags: meetings

May 4, 2020 at 11:32am • 1 replies • 1 likes

kelsey-ryvkin

We have a user with Outlook for Mac who is having an odd issue.

When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template. He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc.

As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.

He is the only user out of 40 people having this issue. I am not sure if it is a problem with the Mac plugin or something with his user account. Any ideas?

1 Answer

Mary-Community_Moderator answered on May 5, 2020 at 7:22am

Hi Kelsey,

This could be an issue with his Mac Plugin.

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