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Smartphone not ringing when logged into Ringcentral app

Tags: ringcentral app

Jun 17, 2020 at 8:43am • 1 replies • 0 likes

rob-waxman

My phone doesn't ring when Im logged into Salesforce Agent (Contact Center) when using the RingCentral App. It worked fine when using the RingCentral Phone app. Any ideas why?

1 Answer

liam-andrews answered on Jun 17, 2020 at 8:50am

We have agents with this issue as well, from my understanding both Ring Groups and calls via Max Agent/Salesforce Agent do not ring to the cell phone app.

We have actually had issues with it ringing to the RC phone app like you mentioned as well, at the very least it is very inconsistent and unreliable

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