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How does someone other than a system admin see a Queue's Voicemail Message list (app or on line)?

Tags: call queues, voicemail

Jun 17, 2020 at 5:45am • 2 replies • 0 likes

sam-boles

We have several users who manage Call Queues. The only way to retrieve VoiceMail from the queue is to use the handset.

How can I allow a Queue manager to access the online version of the Voicemail list for that queue?

2 Answers

sam-boles answered on Jun 17, 2020 at 7:42am

Also, and I learned this by Trial and Error, apparently if someone is a Queue Manager, then she/he can logon to RC online Admin (Not Glip). As a Queue Manager, she/he will have an additional choice in the dropdown (My Extension/Queue Management/Admin)-choose Queue Management and they get all management functions. There is a Member Only access level-I am trying to determine what that is, but my guess is that this is a toggle on/off-a given user can have full Queue Management or is just a user-no such access.

Mary-Community_Moderator answered on Jun 17, 2020 at 6:57am

Hi Sam,

Queue manager can login on the online portal using the main number and the Call Queue extension.

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