Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Chrome meeting participants getting a black screen when using "Join From Your Browser"

Tags: meetings

Jun 26, 2020 at 7:50am • 1 replies • 0 likes

josh

When hosting a meeting, whenever an attendee using Chrome tries to join using "Join from my Browser," they only see a black screen. There are no options for the host or user to work around this. It's seemed to only be impacted by the latest upgrade. Currently running version 20.2(8530.0618).

1 Answer

Mary-Community_Moderator answered on Jun 26, 2020 at 10:39am

Hi Josh,

Please contact our Technical Support Team so this issue can be escalated. You may call 888-898-4591 option 3. You may also create a web case using the button below;

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales