Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Presence not working

Tags: presence

Jul 2, 2020 at 4:07am • 2 replies • 0 likes

kris-wolton1

Does anyone else have an issue with the presence feature either not working or showing delayed results? I blamed our firewall for year, but since lockdown we hace all been working from home with standard home grade routers and it's just as bad. Either not displaying people on the phone at all or there is a lag. It's really annoying when everyone is working from home and we have no visability of their status.

2 Answers

kris-wolton1 answered on Jul 3, 2020 at 4:28am

Apparently it's because we have a hunt group for our calls, the presence only works with outbound calls or internal calls, not incoming hunt groups. What a stupid design.....i would image this is the same for most users.

arun-guha answered on Jul 2, 2020 at 7:53am

It is a consistent problem noticed on all our different RC site's telephone devices where each site has solid business networking infrastructure. By the way, having used VOIP from multiple providers over a decade plus I have never seen consistent BLF or presence.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales