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Unable to Start / Join / Schedule Meeting in GLIP

Tags: meetings

Jul 14, 2020 at 9:00am • 5 replies • 0 likes

matt-szoke

A seemingly random collection of our users are having problems starting meetings, joining them, and even scheduling from the new GLIP app. A red warning box appears and says that something happened on the RingCentral side. Is anyone else having this problem?

5 Answers

Mary-Community_Moderator answered on Jul 14, 2020 at 12:56pm

Hi Everyone,

I got an update on this from RingCentral App Product Team. According to them, this issue should have been fixed on the new version. Please try to uninstall/reinstall your app to upgrade to the latest version.

Mary-Community_Moderator answered on Jul 14, 2020 at 10:06am

Hi Everyone,

I have raised this concern to our Product Team and said that this has something to do with the current API. They are currently communicating with Zoom about this. The recommendation is instead of trying many times to schedule a meeting on the RingCentral App, schedule it directly on RingCentral Meetings App.

michael-moore12 answered on Jul 14, 2020 at 12:27pm

This is happening to me in Ring Central Classic as well. First a spinning progress wheel and then error. So I manually start a meeting in RC meetings and paste the invite link into Glip which seems to work.

michael-moore12 answered on Jul 29, 2020 at 9:53pm

Does this apply to Ring Central Classic? I already have the latest version of that installed.

ryan-kelly answered on Jul 14, 2020 at 9:03am

I received the same error once or twice trying to schedule the meeting. I attempted to schedule the meeting a few more times and eventually made it past the error.

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