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Is there a way to access the Audit trail via API?

Tags: rest api

Aug 26, 2020 at 8:01pm • 2 replies • 1 likes

ryan-barnes

I've looked through the API docs and can't find anything on it. Is there a way to access the Audit trail available at https://service.ringcentral.com.au/application/admin/tools/activityLog over the API?

Phong Vu on Feb 24, 2021 at 5:36pm • 0 likes

Do you want to be on the early access list? The API is being implemented.

ryan-barnes on Jun 8, 2021 at 10:56pm • 0 likes

Hi, didn't see this message before. Access to this would be great if possible

Phong Vu on Jun 9, 2021 at 2:50pm • 0 likes

Can you post your production account id here, or send me your production account info (main company number, contact person and email address) to phong.vu@ringcentral.com

Phong Vu on Jun 9, 2021 at 4:14pm • 0 likes

I don't have the timeline yet. But once it is available, it will allow you to access these information via API.

https://support.ringcentral.com/article/Audit-Trail-Configuration-Changes-Tracked.html

Arron Meyer-Razon on Jun 8, 2021 at 9:22am • 0 likes

I would like more information about the availability of this API. Thanks!

1 Answer

ryan-barnes answered on Aug 26, 2020 at 8:42pm

Well, I am trying to extract platform data that I don't seem to be able to get on masse anywhere else.

We are trying to get a report of when DND status was set and unset for our customer service operators. Is there a way to do that?

Phong Vu answered on Aug 26, 2020 at 8:27pm

Unfortunately, we don't have an API for retrieving this info. I am not sure if it's reasonable for me to create a feature request because it is the log for the service web, not the platform.

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