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Unable to block unwanted calls - listed as outgoing calls

Tags: unsollicited calls

Aug 26, 2020 at 3:06pm • 2 replies • 0 likes

expertquote-inc.

Our company has been receiving a lot of unwanted calls. These are listed as outgoing calls in the call log for some reason. I have added them to the blocked numbers list, but they are still coming in, and are now showing as outgoing calls from myself to my own number in the call log. Is there any way to block them?

2 Answers

expertquote-inc. answered on Aug 27, 2020 at 10:30am

Our number has been registered in the Do Not Call registry since 2017.

They are still able to call us because somehow they are making it seem that we are calling them instead of the other way around. As I mentioned in my original post, the calls are being logged as outgoing instead of incoming. Blocking the numbers is unsuccessful for that same reason.

Mary-Community_Moderator answered on Aug 27, 2020 at 9:40am

Hi, you may check this KB Article on how to handle unwanted calls.

https://support.ringcentral.com/s/article/Block-Unwanted-Calls-Telemarketers?language=en_US

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