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Cisco IP Phone Softkeys

Tags: cisco 7841

Aug 28, 2020 at 10:29am • 3 replies • 0 likes

Brian Ott

Are the cisco ip phone softkeys configurable per user without using their IP Phone System while using ringcentral? Like on the phone itself, configurable per user manually?

I don't have access to a cisco phone but I have a customer asking to configure the 2 softkeys on their 7841 for call escalation. Everything I read discusses using Communication Manager with these phones, naturally.

3 Answers

Brian Ott answered on Aug 28, 2020 at 11:47am

Any guidance on how this is done?

Brian Ott answered on Aug 28, 2020 at 11:48am

like this? https://support.ringcentral.com/s/article/Manual-Provisioning-How-to-set-up-desk-phone-with-RingCentral?language=en_US

And then the user has to configure the buttons themselves on the handset?

Mary-Community_Moderator answered on Aug 28, 2020 at 10:56am

Hi Brian, Softkeys are configurable if the phone is manually provisioned with RingCentral.

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