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Email Notifications - For Text Messages - Can they be modified?

Tags: email notifications

Sep 18, 2020 at 5:55am • 2 replies • 0 likes

Ken G

Email Notifications you get for Text Messages you receive, they currently say:

"New Text Message from [Name] on [Date] [Time]

Can I customize that?

I would like mine to say this:

Text [Name] on [Date] [Time]

Reason: The subject line is too long, would love to be able to see the beginning of that text message in the subject line - While just glancing at my inbox. If the subject line were shorter - content from the text message would be visible at the inbox level, at least the beginning of it.

I have to manually open each one just to see what it says.

Thanks

2 Answers

Phong Vu answered on Sep 18, 2020 at 8:16am

Here is all what you can customize your email notification template. I can't find the field for customize the subject though.

https://service.devtest.ringcentral.com/application/admin/tools/appearance/emailNotifications

Anirban answered on Sep 18, 2020 at 6:34am

I am not sure the message content can be modified. I have checked all of the email notification config but unable to find email content/header modification:

https://support.ringcentral.com/s/article/5-10-Editing-your-Extension-s-Notification-Settings?language=en_US

https://support.ringcentral.com/s/article/9740?language=en_US

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