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Desktop RC app not showing unread message count

Tags: ringcentral messages

Oct 14, 2020 at 10:36am • 3 replies • 0 likes

Chris Martin

Around 12:30PM ET the desktop RC app stopped showing unread message counts for Direct Messages and Teams. The pop-up still occurs, but if you don't click on it in time, then you don't know in which Direct Message or Team chat to go looking for it and all other missed updates.

It's similar to the Oct 13th issues, except today the message are there , but we just don't know new ones arrived or where to look for them.

3 Answers

Tim Rohe answered on Mar 8, 2021 at 12:50pm

I am having a similar issue. It seems one of my group messages does not show unread messages. I tested it last Friday and had someone post a message. I had a different conversation highlighted and was watching the RC screen and saw the group flash (1) unread message and then go back to none without me touching anything. Any way to fix this? It just started here in the last week.

Mary-Community_Moderator on Mar 8, 2021 at 12:54pm • 0 likes

Hi @Tim Rohe, please try reinstalling your app.

Tim Rohe answered on Mar 8, 2021 at 3:24pm

Reinstalled app and it is still happening. It only appears to affect one team. All my direct messages and other teams seem to be working fine. Is there a team notification setting that might be causing it? No one else in the team is having an issue.

Mary-Community_Moderator on Mar 9, 2021 at 7:55am • 0 likes

Can you instead try to leave the team and re-join?

Jessica-Community_Moderator answered on Oct 14, 2020 at 1:29pm

Hi Chris,

We checked with the product team, this is a known issue that is being actively looked into. It should be resolved soon, please continue to restart the app. If you're still experiencing this issue tomorrow, please let us know and we will follow up with the product team!

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