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3way/Merge Call - how do you disconnect a caller?

Tags: phone

Oct 16, 2020 at 3:27am • 3 replies • 0 likes

nick-stivachtis

If i add a caller to a call using the desktop app, i will be on the phone with party A. click add dial party b, then after i prep party b for the 3way call i will hit merge and it will show I am on a "conference" call in the app.

When i am done with part b i want to disconnect them. On the old ring central app i used to be able to do that and hang up on specific callers.

I can't figure out how to do that in the new app.

2 Answers

nick-stivachtis answered on Oct 19, 2020 at 2:26pm

I don't see an information symbol. am I missing something?

Jenn-Community_Moderator on Oct 22, 2020 at 7:02am • 0 likes

Hello @nick-stivachtis, apologies. It will only be available for the mobile app for 3 way conferencing. For the bridge conferencing, I would suggest posting a feature request HERE. Thank you for your patience.

Jenn-Community_Moderator answered on Oct 19, 2020 at 12:43pm

Hello @nick-stivachtis, you can do conferencing. If you want to disconnect part B you, can tap the "Information Symbol" right beside the "conference call" and then tap or click the remove button. Thank you!

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