Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Hints interfering

Tags: ringcentral app

Nov 13, 2020 at 9:24am • 3 replies • 0 likes

Brian Koiter

It drives me bonkers that the Ring Central desktop program hints keep popping up every time I try to answer a phone call. So to answer calls, I have to click once on the notification, then click the hint after I locate it on screen, then click to answer. It just seems ridiculous - 3 clicks!? PLEASE consider changing this feature!

Brian

2 Answers

Brian Koiter answered on Nov 13, 2020 at 1:22pm

Hi, thanks for the response and suggestion! Unfortunately turning off the desktop notification isn't a workable solution for me, because then the entire ring central program comes to the focus of my desktop environment when I receive a phone call, which interrupts my day-to-day activities.

I would prefer that the tips go away or that clicking the notification would answer the call

Brian

Jenn-Community_Moderator answered on Nov 13, 2020 at 1:03pm

Hello @Brian Koiter, I would suggest turning off the desktop notification for your RingCentral phone to your computer. I would also recommend opening a case HERE so our phone support will guide you through how you can turn it off. Thank you for your patience in this matter.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales