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Default Hot Desk Call Handling

Tags: desk phone

Nov 16, 2020 at 2:29pm • 1 replies • 0 likes

Trevor Kurtz

Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. Can we change the default hot desking call handling time to 15 rings/75 seconds?

1 Answer

Jenn-Community_Moderator answered on Nov 18, 2020 at 8:55am

Hello @Trevor Kurtz, you can change the ring through the user extension of the person who is logged in to the hot desk. I was able to change the ring for one of your Hotdesk phones. Please see the screenshot below:

Change it to Users Extension.

I am hoping this will help you. Thank you!

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