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Idle Time Reporting
Tags: activity reporting
Nov 23, 2020 at 6:10pm   •   1 replies  •  0 likes
Stefanie Bellofatto

Within the Call Queues, I am using the 'Rotating' option to route calls to members. How do I pull reports to see how often/when a user is marking themselves as unavailable to take calls? Is there a way to track this?

1 Answer
answered on Nov 24, 2020 at 9:41am  

Hello @Stefanie Bellofatto, Live Reports will be able to determine how many minutes they are idle. However, that will be an extra feature in your service. You can contact your Account Manager and ask more about it. Thank you!


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