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Incoming Call Caller ID via API

Tags: rest api

Dec 1, 2020 at 12:50am • 1 replies • 0 likes

Damian Lofthouse

Hi,

Is there a way for us to access the current incoming caller id for a given user, and is there an event emitted when a call is answered that will allow us to act on it?

We would like the ability to detect the person who is calling into our callcentre so that our agents can automatically retrieve the customer details.

1 Answer

Phong Vu answered on Dec 1, 2020 at 7:14am

Please check out the telephony session event notification

Read this blog for further discussion about the API.

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