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New RingCentral User - Popular Reports

Tags: new user

Nov 24, 2020 at 2:21pm • 3 replies • 0 likes

Malcolm Angell

We've just gone-live with Ring Central for a small contact centre. Is there a "Newbie" forum I can join to chat to other customers? Als? Also, I haven't attended training for reporting as yet (it's scheduled quite soon) but I'm keen to start playing with the available reports in the meantime. Are there any "Popular" reports that other customers have found useful for Agent and Centre? Thanks! Malcolm

Malcolm Angell on Nov 24, 2020 at 3:06pm • 1 likes

Wow! Thanks for the fast response Becky! I'll definitely have a look around the Knowledge Base and check out the links you kindly provided! :-)

1 Answer

Becky-Community_Manager answered on Nov 24, 2020 at 2:45pm

Hey, @Malcolm Angell - Hopefully, some other folks will share their reports and give some good feedback, but in the meantime, here are a couple Knowledge Base articles that might help.

https://support.ringcentral.com/article/Custom-Report-Create-Agent-Unavailable-Time-Report-RingCentral-Contact-Center.html
https://support.ringcentral.com/article/11183-Contact-History-Report-Overview-RingCentral-Contact-Center.html

The Knowledge Base is a great place to poke around, but please don't hesitate to reach out if we can share more.

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