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Auto forward call from one department to another department?

Tags: departments, forwarding from one department to another

Nov 25, 2013 at 11:03am • 1 replies • 0 likes

ben-douce1

Is it possible to configure the system so that if no one in a department answers, the call is automatically forwarded to a different pre-defined department? If so, how? Example: Call comes in and Auto-Receptionist sends call to Department ABC. If no one in ABC answers the call, then the call is automatically routed to Department XYZ. The transfer between ABC and XYZ should not require any action from the caller.

1 Answer

Anirban answered on Dec 11, 2020 at 4:17am

There is an option to forward call to an extension to other phone number if unanswered during User hour.

Check this reference: https://support.ringcentral.com/article/9758.html

and this

Hope this help

aaaaaaaaaaa assasa answered on Dec 10, 2020 at 7:29pm

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aaaaaaaaaaa assasa answered on Dec 11, 2020 at 2:06am

LOCALPOLICY

Loliya Moris answered on Dec 10, 2020 at 3:03am

ssasasas

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