News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Engage Voice API not working Node.js
Tags: rest api
Dec 22, 2020 at 7:50am   •   2 replies  •  0 likes
Franklin Paula

Hello guys, so I'm trying to use the engage voice API as this documentation https://developers.ringcentral.com/engage/voice/guide/authentication/auth-ringcentral, at the moment I get the Bearer Access Token for engage voice API as this documentation https://engage.ringcentral.com/api/auth/login/rc/accesstoken, with no problems, but when I'm trying to use it on any engage URL like a simple request

    const getTest = await axios.get(
      `https://engage.ringcentral.com/voice/api/v1/admin/users`,
      {
        headers: {
          Authorization: `Bearer ${engageToken.data.accessToken}`,
          // Accept: 'application/json',
        },
      },
    );

I'm always getting an error "

HTTP Status 401 – Unauthorized

"

I'm following the documentation to the letter but the error is all the time on any request to the engage API.

So please I need some help about this.

Thanks !

2 Answers
answered on Dec 22, 2020 at 10:00am  

Is the admin user and the app has this 2 permissions Read Accounts, Read Presence


 0
answered on Dec 22, 2020 at 9:23am  

This sounds like a permission issue. Is the user you are logging in with an admin user with read permissions?


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us