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Facing the issue in the completing the graduation requirement to move from sandbox to production

Tags: developer sandbox

Jan 8, 2021 at 2:06am • 2 replies • 0 likes

Andy Augis

We are facing the issue in completing the graduation requirements due to the Read Call Recording permission, For completing the permission we have to execute the call recording API that is https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

in the URL recordingId is coming in the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100 But it has an empty record so in that case, we have an issue to complete graduation requirements, we are something in a deadlock situation so please us to move sandbox to production

2 Answers

Andy Augis answered on Jan 10, 2021 at 9:12pm

Actually, we don't have recordingId that is used in the call recording API call i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

that API is dependent on the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=false&withRecording=true&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100

but we are getting an empty response in the call Log URL. it means there is no data in my test account

so how can we call this https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId

API so that we can complete the graduation requirement that is related call recording permission

Phong Vu on Jan 11, 2021 at 7:48am • 0 likes

I looked at your sandbox account, you have no call records at all. You have not even made any call to and from your sandbox. What do you expect to get from the call log?

Phong Vu answered on Jan 8, 2021 at 6:58am

What stops you from making a call to one of the sandbox numbers and record the call?

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