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inbound calls

Tags: inbound calls

Jan 12, 2021 at 10:21am • 1 replies • 0 likes

Pete Crouse

I am forwarding some of my calls to a contractor. i would like him to be aware that these calls are coming from my business, so he can answer accordingly. Is there a way to identify to him, that i am routing a customer to his attention from my business ? Right now, I believe only the customer phone number is appearing in the inbound mobile phone

1 Answer

Mary-Community_Moderator answered on Jan 12, 2021 at 1:13pm

Hello Pete,

As of now, there is no option to change it. Workaround is to have a three way call first before transferring.

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