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transferring calls

Tags: phone

Jan 14, 2021 at 6:21am • 2 replies • 0 likes

Angie Blackwell

can't transfer calls anymore on the mobile app? It use to work but now it don't come up to choose the transfer button?

Mary-Community_Moderator on Jan 14, 2021 at 8:07am • 0 likes

Hi Angie,

Which app are you using? Is it the one with an R icon or phone symbol?

1 Answer

Wendy Busse-Coleman answered on Jan 14, 2021 at 8:22am

I have been sending out "friendly reminders" to my Users to replace the app not only on their desktop but also on their mobile phones with the "new" unified app. Some "get it" and others, well let's just say I need to keep sending the "friendly reminder."

Here is the link:

https://www.ringcentral.com/apps/rc-app

Becky-Community_Manager on Jan 14, 2021 at 8:56am • 0 likes

@Wendy Busse-Coleman Keep us updated on how this goes with your users and if there is anything missing that we can provide to make it easier!

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