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Caller ID on Transfers

Tags: caller id settings

Jan 21, 2021 at 12:58pm • 3 replies • 0 likes

Lou Russo

How can we maintain the caller ID info from an external call coming into a specific RC extension when that person transfers to a customer services distribution list which rings many extensions?

3 Answers

Mary-Community_Moderator answered on Jan 22, 2021 at 10:14am

Hi, there's an existing feature request for this, click here to vote for this idea.

Lou Russo answered on Jan 22, 2021 at 3:24am

Thanks for your input. I certainly will share if I learn something different.

Ali Seaman answered on Jan 21, 2021 at 4:06pm

I was just talking with support for this exact reason and was told that is just how ring central works right now. So let me know if you hear something different.

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