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how can we enable call recordings to record in Stereo?

Tags: call recordings

Jan 29, 2021 at 1:21pm • 1 replies • 0 likes

Mike R.

hello, we are working with a 3rd party company that helps analyze call recordings. they require that we provide these recordings in Stereo format. currently our calls are recorded in Mono.

per this link, it states that we can manually enable Stereo call recordings. please help. thank you

https://community.ringcentral.com/questions/ask.html

1 Answer

Phong Vu answered on Jan 29, 2021 at 1:39pm

Currently, RingCentral does not provide dual channels (multiple channels) call recording. The link you provided does not lead to the info you mentioned.

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