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My Plantronics Voyager 5200/Explorer 500 are Auto Answering Calls on a Galaxy S10. How can I disable/troubleshoot?

Tags: hardware

Oct 23, 2020 at 8:31am • 3 replies • 1 likes

Thomas Rawl

I've installed the PLT Hub application and disabled auto answer. It is still happening ONLY in the RingCentral application. Regular cell phone calls do not auto answer. I even disabled all of the "sensors" on the 5200 and it sill answers calls. It will even answer a new call and disconnect a current call.

Thank you!

Greg Vermilion on Feb 18, 2021 at 3:03pm • 1 likes

Wondering if the resolution for this can be posted here. I have a user experiencing the same thing.

Jenn-Community_Moderator on Oct 23, 2020 at 1:48pm • 0 likes

Hello @Thomas Rawl. We want to know more. I would highly suggest opening a case HERE, and our phone support will investigate it further. Thank you!

1 Answer

Thomas Rawl answered on Feb 22, 2021 at 5:21am

I was only able to "fix" the issue by getting a new 5200. Other Plantronics headsets (Explorer 500, Marque 2, M90, etc...) did not exhibit this behavior. Even after a phone upgrade this particular 5200 continued to auto answer. I borrowed a few other 5200's and none of them behaved the same way. I purchased a new one and it works as expected. I will note, the original headset was new, not a refurb, and was about 6 months old when we moved to RingCentral. This issue did NOT occur before installing the RingCentral app and only occurred with RingCentral calls, not cellular calls.

Good luck!

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