Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Is there a way to add a Manager to a Call Queue that is already made.

Tags: call queue call handling

Mar 17, 2021 at 1:37pm • 4 replies • 0 likes

Andre Dickerson

I have a Call Queue and I am the manager of that call queue. How do I add another manager to a part of that call queue.

4 Answers

Joe Cache answered on Mar 19, 2021 at 8:49am

Jenn was close - just look a little bit above on the Queue details:

You may also want to check the Notification email for the voicemails for the group - I found that if you have a distribution group set in exchange, you can add that email address, and any missed calls - that voicemail then goes to the dist_group.

Andre Dickerson answered on Mar 19, 2021 at 8:55am

When I click in there I only see my name and have no way of adding some one to the listing

Andre Dickerson answered on Mar 17, 2021 at 2:25pm

That is how to add members I need to add another manager?

Jenn-Community_Moderator answered on Mar 17, 2021 at 2:22pm

Hello Andre, you can add and remove call queue members. Click HERE to know more. Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales