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Your user has likely set a ring tone under Settings -> Basic -> Ring Type -> Attendant Calls. If there's anything other than "silent ring" set for Attendant Calls, any presence line will ring with that tone.

Thank you for trying! I thought I was missing something.

You're very much welcome. Let us know how it goes!

Please check on the KB article below and follow instructions until No. 12. You need to disable "Enable me to pick up a monitored line on hold".

https://support.ringcentral.com/article/How-to-set-up-Presence-permissions-for-your-own-line.html

that was the first thing checked on both user phones. Neither have forwarding.

Please coordinate this to our Technical Support Team instead so they can properly check your account. All of our Support numbers can be found here. You can also create a support case online here.

sitting at user's desk and does not matter what the setting is in "presence" -- checked or unchecked for "Ring my phone when any user I am monitoring rings " . phone does reboot and restart when changing settings.

Click on this KB article to check the user's call handling forwarding settings.

https://support.ringcentral.com/article/9758.html

"Ring my phone" was not selected. I enabled, saved, disabled, saved. System never asked me to reboot phone, but I unplugged the phone (network and power), waited 30 seconds, plugged it back in and same result.

Check the User Call Forwarding settings of that contact instead.

I have same problem my phone rings all day. I have turned on and off the (Ring my phone when any user I am monitoring rings) saved and it did nothing. Everyone in my contacts list ring when they rcv, or make a call.

Hi @Robert Wingerter, is this contact one of the account users?

Yes, it is an internal employee that has another employee on speed dial.