I'm trying to determine where to start. I have read a few post on here, read the API reference and Developers Guide on rigncentral.com.
https://developers.ringcentral.com/guide/voice/call-log/reading-call-log
What I'm trying to accomplish is "download the call log" so it can be uploaded or loaded into the data warehouse for long term keeping and reporting.
With that said I was trying to test the API calls just as a test in Fiddler. just to get my feet wet.
But
1. I did create an "app" on the sandbox.
2. Don't know if the sandbox has calls to query? I sure didn't create any calls, I don't know how. Is it possible to have "test data" or able to query the production call logs?
3. As a simple test in Fiddler I was sending
Get https://platform.devtest.ringcentral.com/restapi
with the header of
accept: 'application/json'
authorization: Bearer 'encrypted string here'
Host: platform.devtest.ringcentral.com
but my response I get is
[Fiddler] The connection to 'platform.devtest.ringcentral.com' failed. <br />System.Security.SecurityException Failed to negotiate HTTPS connection with server.fiddler.network.https> HTTPS handshake to platform.devtest.ringcentral.com (for #249) failed. System.IO.IOException Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. < An existing connection was forcibly closed by the remote host
So I don't know if I need to get auth first or how to do that?
Is there a developers guide that "walks" you through the needed steps and what they are?
Also does anyone know how to get Fiddler or any other "API test" app to just make a few test API calls and see what it response is.
I tried to call the Call API with the https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallRecord
but since I may not have any calls it doesn't return anything. Again how can I get the sandbox with call data?
,
I'm trying to determine where to start. I have read a few post on here, read the API reference and Developers Guide on rigncentral.com.
https://developers.ringcentral.com/guide/voice/call-log/reading-call-log
What I'm trying to accomplish is "download the call log" so it can be uploaded or loaded into the data warehouse for long term keeping and reporting.
With that said I was trying to test the API calls just as a test in Fiddler. just to get my feet wet.
But
1. I did create an "app" on the sandbox.
2. Don't know if the sandbox has calls to query? I sure didn't create any calls, I don't know how. Is it possible to have "test data" or able to query the production call logs?
3. As a simple test in Fiddler I was sending
Get https://platform.devtest.ringcentral.com/restapi
with the header of
accept: 'application/json'
authorization: Bearer 'encrypted string here'
Host: platform.devtest.ringcentral.com
but my response I get is
[Fiddler] The connection to 'platform.devtest.ringcentral.com' failed. <br />System.Security.SecurityException Failed to negotiate HTTPS connection with server.fiddler.network.https> HTTPS handshake to platform.devtest.ringcentral.com (for #249) failed. System.IO.IOException Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. < An existing connection was forcibly closed by the remote host
So I don't know if I need to get auth first or how to do that?
Is there a developers guide that "walks" you through the needed steps and what they are?
Also does anyone know how to get Fiddler or any other "API test" app to just make a few test API calls and see what it response is.
I tried to call the Call API with the https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallRecord
but since I may not have any calls it doesn't return anything. Again how can I get the sandbox with call data?
Ok so I got the "App" to graduate to production. But know I'm confused on what user to use to make the calls. On the sandbox under the Apps -> credentials screen there is
user name - which is a phone number
password - which was created and I can reset it.
but for production I only see the user name as a phone number (different phone number / username then the sandbox) but no password. I can't set the password neither as the column is set to N/A.
So to make the API calls that I was making in the Sandbox how can I do that in Prod? As in the sandbox I would call restapi/oauth/token with the user name and password.
I'm finally getting somewhere with Postman but now I'm getting an error calling the oauth API
I'm using this as reference
Example 1: Phone number as a username
Request
POST /restapi/oauth/token HTTP/1.1Accept: application/jsonContent-Type: application/x-www-form-urlencodedAuthorization: Basic cmVsLWFsbC1wZXJtaXNzaWXFjMmpRZmlQcnlkSUkweE92QQ== grant_type=password&username=18559100010*123&password=121212
here is my call
https://platform.devtest.ringcentral.com/restapi/oauth/token?grant_type=password&username=<phone number from sandbox>&password=<password for user in sandbox>
header
Authorization: Basic <enter encoded string for client id and client secret from sandbox>
Accept: application/json
Content-Type: application/x-www-form-urlencoded
response
{
"error": "invalid_grant",
"errors": [
{
"errorCode": "OAU-140",
"message": "Invalid resource owner credentials"
}
],
"error_description": "Invalid resource owner credentials"
}
I have reset the password for my user. I'm able to login into the https://login.devtest.ringcentral.com/
with the user name and password
I don't know what could be causing the issue and I can't figure out how to log into rincentral.com and run the API explore in the sandbox as that user.
This should be separate: https://platform.devtest.ringcentral.com/restapi/oauth/token
and this should be in body: grant_type=password&username=<phone number from sandbox>&password=<password for user in sandbox>
Content-Type: application/x-www-form-urlencoded
in postman when I place grant_type in the body (using the body tab) it gives the error of
{
"error": "invalid_request",
"errors": [
{
"errorCode": "OAU-250",
"message": "Unsupported grant type"
}
],
"error_description": "Unsupported grant type"
}
but when I pass it in as a param (using Params tab) it gives the other error
Hope this helps
yes, it help.. that made it work. thanks
What is your app client id?
why do u need my client id?
I took the client id and client secret and encoded them like the directions stated. Using a : to be place between them.
Why? Because I need to see if your app type is correct. Also, if this "cmVsLWFsbC1wZXJtaXNzaWXFjMmpRZmlQcnlkSUkweE92QQ==" is the actual basic encoded string of your client id and client secret, then you screwed up with the encoding.
the client id is bWeTMUX3T0y6Bd0tDCtKtA
and that encoded string cmVsLWFsbC1wZXJtaXNzaWXFjMmpRZmlQcnlkSUkweE92QQ== is from the sample on the web site. Is not what my encoded string is.
btw my app type is "other non-ui" as we plan to use the API to get the call logs to load into the in house warehouse.
What? You copied this string "cmVsLWFsbC1wZXJtaXNzaWXFjMmpRZmlQcnlkSUkweE92QQ==" from somewhere and it is not the encoded of your own app client id and client secret?
App type "Other non-UI" is correct. But the Basic string is NOT if it is not your own.
I didn't post my encoded string..
I was just referencing the sample on the
https://developers.ringcentral.com/guide/authentication/tokens
the Basic string on my postman is my own and is different then the one u posted.
ok thanks for the reply and I will check out the articles.
But is there another way to test the API calls from another app? I know I can test with the API explore in RingCentral.
Try from postman client
I got postman to work. But now I need help with the other questions or comments from my original post. How can I get sandbox data?
Open this link and download the RC Phone app for Desktop. Switch it to sandbox mode and use it to make test calls to generate call log data.
Switch mode:
MacOS: fn + command + f2
Windows: ctrl + F2
I found some below reference where it seems Fiddler have issues in connecting SSL system:
https://stackoverflow.com/questions/44141255/fiddler-4-6-cannot-connect-to-strong-ssl
https://developers.de/2018/08/30/fiddler-tls-issues/
Could you please check once
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