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Hello Mary! We are unable to get this information anywhere! When I call tech support they give me the same answer you did about the dots representing other R/C users. Wrong answer! They mean something. No one knows what!

I'm frustrated with R/C support! I had an AWFUL struggle when we first tried to start using R/C - and it is ongoing. Text messages disappearing off my computer: tech support gives me unhelpful reasons and every time I call about it, they try to get me to uninstall and reinstall the program from my computer. Doesn't solve the problem!

So, please check with your technicians who designed this program to find out why the gray dots appear every morning and why they disappear after a while!

Thank you

Nancy

Hi @Nancy Letourneau, Sorry to hear about your experience with our Tech Support Team. I have discussed this with some of our Product Managers. I'll update you as soon as they provide me an information.

Hi @Nancy Letourneau and @the real dave, I escalated this issue to our RingCentral App Specialists. I created cases for each of you so they can reach out and help you troubleshoot. I will also continue to follow up and share updates as well.

Great Mary! I appreciate the help from RingCentral!

You're welcome, Nancy.

Thanks

You're welcome.

I find it hard to believe that almost all of my contacts have RC app and none of them are online as I scroll through the list. As Nancy said, the gray dots disappear when I mouse over the contact name.

And I noticed the dots are specific to each computer I'm using. I cleared the whole list on one computer. They are all still there on my macbook.

Funny - the screen shots I uploaded have now disappeared!

Hi Nancy, I am coordinating this with our Product Team. Your screenshots are still here.

Mary, do you feel the answer you gave me previously is adequate, or are you trying to get the correct answer?

Do you see the gray dots next to the names for the people I have texted? What are they for? Why do they arbitrarily disappear?

I, too, am wondering what those dots are for! They show up every morning, but disappear when they feel like it! No way to tell what affects them! I will attempt to attach a file with a screenshot!

Sorry, but my screenshot includes all my monitors. Nonetheless, you can see the gray dots next to the text senders names. They disappear after a while for no obvious reason. Tech support gave me some weird answer for it, but it was wrong! Can anyone tell me why they show up every morning?

Hi @Nancy Letourneau, It would be great if you can provide us screenshots so we can check. Thank you!

Apparently, you cannot access the file I uploaded. I will try again tomorrow morning to provide you with my screenshot.

Thanks, Nancy.

Hello @the real dave, I did not quite understand your question. Can you post a screenshot of what you see on your app, please? Thank you!