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Ring Out End Point Does Not Open App

Tags: rest api

Nov 16, 2020 at 9:26am • 3 replies • 0 likes

Ismael Torres

Hello, I created an app that does the Ring Out end point. Before when we had the RingCentral classic app AND the phone app, when a user would make a "Call" from my app, it would use the Ring Out End Point and open up the phone app to process the call. Ever since the update when the RingCentral app was merged with the phone app; the app does not open up when a user clicks to make a call.

Phong Vu on Nov 17, 2020 at 8:10am • 0 likes

What is the uri scheme you are using now?

2 Answers

Alfredo Inostroza answered on Apr 15, 2021 at 11:02am

I'm also having this issue. Was this ever resolved? It appears to me that the issue is around whether or not the soft phone registers itself as User Phone in the RingCentral Phone System admin area. I noticed it was offline. I deregistered the old app. The new app didn't re-register it. I switched the extension to a hard phone, and the app didn't register as a new soft phone.

Ismael Torres answered on Nov 17, 2020 at 9:46am

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/ring-out

Is what I use.

Phong Vu on Nov 17, 2020 at 12:53pm • 0 likes

Just test. It looks like the ring-out is not working on sandbox currently. Let me report the issue. Meanwhile, ring-out work normal on production environment.

Ismael Torres on Nov 18, 2020 at 2:20pm • 0 likes

I apologize but this is the URI that I am using, not the devtest
https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/ring-out

Phong Vu on Nov 18, 2020 at 3:19pm • 0 likes

Can you make direct call from and to the RC phone app?

Ismael Torres on Nov 17, 2020 at 2:39pm • 0 likes

Currently my app is in Production and before when I would use Ring Out on my Custom app, the RingCentral Phone App would appear to process the Call. Now ever since the update, the App no longer pops up to process the Call because the Phone App got Merged with the RingCentral Desktop App.

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