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How can we alert someone that their phone is being monitored for training purposes? Is there an icon that can be displayed or an audible alert when a trainer joins their call?

Tags: phone

May 4, 2021 at 11:58am • 2 replies • 0 likes

Ken Keller IT

Our company would like to alert people when a trainer joins a call. Is there a pop-up, an icon, or an audible alert we can use to let folks know their call is being listened in on?

Mary-Community_Moderator on May 5, 2021 at 8:37am • 0 likes

Hi Ken, there is no option for this. However, during your live call monitoring, you can whisper or coach your agent. Call coaching allows you to speak directly to the extension you are coaching while they are in a call without transmitting audio to the other party. It would be the best opportunity to let them know they are monitored.

For feature requests, you may add it in our Ideas Portal at https://ideas.ringcentral.com/.

1 Answer

Anirban answered on May 5, 2021 at 5:50am

There are reference on call monitoring for RingCentral, you can refer once:

https://netstorage.ringcentral.com/datasheets/call_monitoring_datasheet.pdf

https://www.ringcentral.com/call-monitoring.html

https://www.ringcentral.com/office/features/call-monitoring/overview.html

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