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sandbox account setup

Tags: sandbox account

May 19, 2021 at 7:06am • 2 replies • 0 likes

Chad Corey

I used to be able to run API calls against sandbox and use the API pages "try it out" but it no longer works. This is the error I get after I log in and hit "try it out"

Sorry, available sandbox account is required. Please contact Customer Support if needed.

How do I fix this? Also, how do I get back to the sandbox admin portal to look at sandbox accounts like you do in production?

2 Answers

Phong Vu answered on May 19, 2021 at 7:17am

Is your sandbox still activated? Check if you still can login the sandbox account at https://service.devtest.ringcentral.com. If you no longer can access your sandbox account, it could be that your sandbox has been inactive for more than 6 months and it is deactivated by the system.

Read this article for more info.

Chad Corey answered on May 19, 2021 at 7:34am

thank you. Created the account and I'm back in. Sorry I have not had to mess with this in about 6 months.

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