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screen pop the RC Phone from CRM?
Tags: rest api
May 19, 2021 at 12:53am   •   2 replies  •  0 likes
Dave Harrison 301

Good morning all, I hope this is a simple question already covered, but i cant find the answer.

We currently use the RC Phone app for making calls in our call centre. our advisors have to copy the phone number and paste this into RC phone app. to make calls.


On our own CRM application (webforms aspx), outbound calling, I want to send the phone number to the RC phone app with a click of the button for quick dialling.

is that possible?


Reading the API developer docs, it’s all about making your own RC app, which I don’t want to do.

Tia
Dave


2 Answers
answered on May 19, 2021 at 8:51am  

:o , wow. as simple as that! thank you so much.


 0
answered on May 19, 2021 at 8:47am  

Simply add this URI scheme to your html page

<a target="_blank" href="rcmobile://call?number=phoneNumber">Call this number</a>

And if you also want to send text message, use these URI schemes

<a target="_blank" href="rcmobile://sms?number=phoneNumber">Text this number</a>
<a target="_blank" href="rcmobile://sms?number=phoneNumber&body=Hello world">Text this number</a>

Hope this helps


 0



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