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Disable Auto Update New RC App

Tags: ringcentral app

May 19, 2021 at 7:27am • 2 replies • 0 likes

Scott Walker

We have a need to disable auto-update of the RingCentral App (newest version). It appears to auto-update and our desire would be to push those updates out intentionally and in a controlled way for multiple reasons. This would be for the Windows desktop version.

I can't find any articles related to this latest version. Hoping someone has tackled this.

Anthony Cherry on Apr 26, 2022 at 10:25am • 1 likes

We actually want the opposite: we'd like to deploy the .msi, because it's easier to deploy & manage than the .exe is. But, we'd like our users to be prompted when an update is available. This way we can deploy one time and be done.

1 Answer

Scott Walker answered on May 19, 2021 at 12:58pm

Support worked with me on this and answered my question. If you go to the specific downloads page at https://support.ringcentral.com/download.html you will find two links where the MSI installer is for the new RingCentral App client. The second link is an MSI with auto-updates turned off.

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