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Using the API, in the sandbox environment. Can I obtain full access to my companies data?

Tags: rest api

May 20, 2021 at 7:35am • 2 replies • 0 likes

Mohammad Hamdan

Using the API, in the sandbox environment. Can I obtain full access to my companies data? As of right now, I can make calls using the API to see call logs but there is not data. I want to be able to pull the live data. is it possible? , Using the API, in the sandbox environment. Can we obtain full access to my company's data? If not is it possible to do so? As of right now call logs are empty...

Mohammad Hamdan on May 21, 2021 at 7:13am • 0 likes

Thank you for your response. But my company is using RingCentral to make calls daily. How do I access that data?

Phong Vu on May 21, 2021 at 10:32am • 0 likes

You have to test your app on sandbox and pass the graduation requirements, then graduate your app to the production, where you can authenticate a user under the production to read your company real call logs.

Mohammad Hamdan on May 21, 2021 at 12:18pm • 0 likes

Thank you! I will try this and see if that works.

1 Answer

Phong Vu answered on May 20, 2021 at 11:43am

Most probably you did not make any call in and out from your sandbox. That is why you don't have any data in the call log database. Read this blog to get more info about how to access company/user call log.

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